Spa Etiquette

Booking
A valid credit card is required to reserve your appointment. Providing your card details confirms acceptance of our cancellation policy. Please note that special offers cannot be combined with other promotions or packages.
 

Cancellations
We understand that schedules can change. To avoid fees, please provide at least 24 hours’ notice for cancellations or rescheduling. Appointments cancelled within 24 hours will be charged a $50 fee. Missed appointments (no-shows) will be charged the full treatment amount.
 

Gift Certificates
Gift certificates are non-refundable and non-transferable. Same-day cancellations or missed appointments will result in forfeiture of the certificate value.
 

Arrival
To make the most of your experience, please arrive at least 10 minutes before your scheduled appointment to complete any necessary forms and relax before your service.
 

Late Arrivals
If you arrive late, we will make every effort to provide your full service. However, your treatment may be shortened to respect the next client’s appointment time.
 

Preparing for Your Treatment
No special preparation is required. For gentlemen, we recommend shaving one day prior to a facial for maximum comfort and results.
 

Your Comfort
Your well-being is our priority. Please let your therapist know if there’s anything we can do to enhance your comfort such as adjusting the pressure, providing an extra towel, or adjusting the lighting or sound levels. We appreciate your feedback.
 

Quiet Zone
To maintain a peaceful environment for all guests, please silence your mobile phone upon arrival.
 

Allergies & Sensitivities
Elite Wellness MediSpa is not a nut, fruit, herb, metal or fragrance-free environment. Some products may contain or have come in contact with these ingredients. Please inform your therapist of any allergies or sensitivities you may have before your treatment, so we can take the necessary precautions.

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